
Frequently Asked Questions
How long does delivery take?
Orders are dispatched within 48 business hours from France. France: 2–4 working days. Europe: 5–7 working days. You receive a tracking email at dispatch. Free shipping on all orders over €50.
What is the return policy?
14 days to return or exchange any non-personalised order. Email hello@hybriddept.com to start the process. We'll handle the rest quickly.
Is payment secure?
Yes — 100% secure. We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal and Klarna (pay in 3 interest-free instalments). All transactions are encrypted via Stripe.
Is HybridDept an official HYROX brand?
No — HybridDept is an independent brand, not officially affiliated with HYROX GmbH. Our apparel is designed by finishers for finishers, inspired by the race experience. We are not an official HYROX product.